Purpose
Enhance the pickup experience for all Chick-fil-A Guests by removing the barrier of uncertainty and creating visibility into where their order is in the fulfillment process.
Enhance the pickup experience for all Chick-fil-A Guests by removing the barrier of uncertainty and creating visibility into where their order is in the fulfillment process.
Description:
Customers can review active orders on a screen in store to see the status of their order.
Customers can review active orders on a screen in store to see the status of their order.
Request:
1) Order cards for individual mobile orders.
Includes: Customer First Name & Last Initial.
Some way to visually identify that order was placed on CFA app / Website
Includes: Customer First Name & Last Initial.
Some way to visually identify that order was placed on CFA app / Website
2) Order cards for 3P pick-up orders.
Includes: Customer First Name & Last Initial
Third party logo
Doordash / Postmates / Uber Eats /GrubHub
Includes: Customer First Name & Last Initial
Third party logo
Doordash / Postmates / Uber Eats /GrubHub
Mobile Orders
For customers selecting Carryout for their mobile order, signage at the restaurant clearly and boldly tells them where to go to get their food. In some cases they’ll be directed to a dedicated entrance, and Mobile Orders language is used across all signage for optimal clarity. In addition to signifying to customers selecting Carry Out where to go to retrieve their orders, Pick Up language on signage is also easily recognized by third-party delivery drivers and guests placing front-counter orders where they should go.
For customers selecting Carryout for their mobile order, signage at the restaurant clearly and boldly tells them where to go to get their food. In some cases they’ll be directed to a dedicated entrance, and Mobile Orders language is used across all signage for optimal clarity. In addition to signifying to customers selecting Carry Out where to go to retrieve their orders, Pick Up language on signage is also easily recognized by third-party delivery drivers and guests placing front-counter orders where they should go.
Chick-fil-A is opening its first all-mobile restaurant in New York City
Chick-fil-A’s first mobile-only restaurant was designed for efficiency.
Chick-fil-A’s first mobile-only restaurant was designed for efficiency.
Status Board Design
